Return Policy

Brand Name: Himisr
Parent Company: Jinhua Shenran E-commerce Co., Ltd.

Thank you for shopping with Himisr. We are dedicated to providing high-quality products and a great shopping experience. To ensure that you are fully satisfied with your purchase, we have developed a comprehensive return policy. This policy allows you to return or exchange items if they do not meet your expectations or if there are issues with the quality of the product.

If you are not completely satisfied with your purchase or if there is a quality issue with the product, we will provide you with a return or exchange service according to our return policy. We understand how important a good shopping experience is, and we hope that by providing clear return procedures, you can understand the process and related regulations to ensure your rights are protected.

Overview of the Return Policy

Himisr’s return policy is based on the following principles:

  1. Return Timeframe:
    Customers can request a return within 7 days of receiving their item. If the product has quality issues or does not match your order, you may request a return within these 7 days.

  2. Return Conditions:
    The product must remain in its original packaging and be unused or undamaged. If there is a quality issue, we will cover the return shipping costs. If the return is due to personal preference (e.g., not liking the item, wrong size, etc.), you will be responsible for the return shipping costs.

  3. Return Process:
    Once we receive the returned product and confirm that it meets the return conditions, we will process either a refund or exchange. Refunds will be issued using the same payment method and typically take 7-10 business days to process.

  4. Special Return Cases:
    Custom or limited-edition products are generally not eligible for return. If the product has significant quality issues or is damaged during shipping, we will provide a return or exchange service.

Return Process

We want to make the return process as easy as possible for you, and here is how it works:

1. Submit a Return Request

You can submit a return request within 7 days of receiving your product:

  • Request via Website: Log in to your Himisr account, go to the "My Orders" section, select the order you want to return, click "Request Return," and fill in the return details.

  • Request via Email: You can also email us directly. Please include your order number, product details, reason for return, and your contact information. We will reply to you as soon as possible and provide the return address.

2. Confirm Return Information

Once we receive your return request and confirm it meets the return conditions, we will confirm the return details with you via email or phone and provide you with the return address. We will guide you on the steps for returning your item.

3. Prepare the Return Item

After receiving confirmation, please follow these instructions to prepare the returned product:

  • Product must be in its original packaging, unused, and undamaged.

  • Include a copy of the purchase receipt: Please ensure that the invoice, proof of purchase, or order confirmation is included with the return.

4. Ship the Return

Once ready, send the returned product to the return address we provide. Please use a trackable shipping method and keep the tracking number for your reference.

Return Address:
Jinhua Shenran E-commerce Co., Ltd.
No. 9, Taohuawu Right Alley, Yunshan Street, Lanxi City, Jinhua, Zhejiang Province, China
Postal Code: 321100
Attn: Himisr Returns Department
Contact Phone: +86-13811642255

5. Confirm the Return and Process Refund/Exchange

Once we receive the returned product and confirm it is in acceptable condition, we will process a refund or exchange. Refunds are typically processed within 7-10 business days. If you choose an exchange, the replacement product will be shipped within 3-5 business days after we confirm the return.

Special Return Notes

  1. Return Due to Product Quality Issues:
    If you receive a defective product, such as damage, stains, incorrect sizing, or other unacceptable defects, you may request a return within 7 days of receiving the item. For quality issues, we will cover the return shipping costs, and we will provide you with a full refund or exchange based on your preference.

  2. Return for Non-Quality Issues:
    If there is no quality issue and you simply wish to return the item for personal reasons (such as not liking the product or it being the wrong size), you will be responsible for the return shipping costs. The product must be in unused, undamaged condition and in the original packaging.

  3. Custom and Limited-Edition Products:
    Custom products or limited-edition items are generally not eligible for return, unless the item has a quality issue. If you have any questions regarding custom products, please contact our customer service team before purchasing.

  4. Discounted and Promotional Items:
    If you have purchased discounted or promotional items, returns are still accepted but must adhere to the same conditions as other products. Returns for discounted products will be refunded based on the original price paid.

  5. Return Shipping Fees:
    Return shipping fees are typically borne by the customer, unless the product has a quality issue or we made an error in fulfilling your order. If you need to return a defective item or an incorrect item, we will cover the return shipping costs and provide a full refund or exchange.

Refund Information

  1. Refund Timeframe:
    Once we receive the returned product and confirm it meets our return policy, refunds are typically processed within 7-10 business days. If you paid by credit card, the refund will be credited to your card within 2-3 business days. If you paid via PayPal, the refund will be credited back to your PayPal account.

  2. Refund Method:
    Refunds will be issued using the same payment method you originally used. If your original payment method is no longer available or has been closed, we will contact you to confirm alternative refund arrangements.

Important Return Considerations

  • Accuracy of Return Address:
    Please ensure that the return address and shipping information are correct to avoid delays or lost returns.

  • Unused Products:
    Returned products must be unused, undamaged, and in original packaging. Any items that have been used, washed, or altered (such as worn, washed, or altered items) will not be accepted for return.

  • Original Packaging Requirement:
    The item must be returned with its original packaging, including original tags, accessories, etc., to ensure the product is not damaged.

  • Special Cases:
    In special cases, if the product issues go beyond the specified return period, we may still process a refund or exchange based on the individual situation.

Conclusion

At Himisr, we always put our customers first and strive to provide the best shopping experience. We hope that by offering our return policy, you can shop with confidence, knowing that any issues will be resolved efficiently. If you have any questions or need further assistance, please feel free to reach out to us, and we will provide detailed help and solutions.